Unitrends Support Services are committed to responsive, consistent, quality support each time you need technical assistance with your Unitrends solution.
We know you rely on Unitrends products to help keep your business up. That's why we have developed a customer-centric support services organization and offering that not only keep you up-to-date, but truly help you maximize your data protection investment and avoid unnecessary downtime.
With a Unitrends Data Assurance Plan, you'll know your investment is protected and any support issues you may encounter will receive the attention and quick response you deserve.
Support Facilities
Unitrends maintains a state-of-the-art Support Centre alongside our Development Centre. Support is provided by our in-house Customer Engineers using the latest call centre technology coupled with case management, quality management, and built-in redundancy.
Support Program Options
Unitrends offers two enhanced support options from which to choose. Both plans include software upgrades and patch releases, support access (phone and email), and on-site hardware repair. The plans are differentiated by your access to the Sentral Support Centre and hardware repair response time.
Data Assurance - 8x5 Support Centre availability during normal business hours with next-day on-site hardware repair.
Data Assurance Plus * - 24x7x365 Support Centre availability with same-day on-site hardware repair.
* Remote system access required for this plan
Whichever program you select, you'll receive the support you need working with Unitrends’ technical experts and engineers.
Our driving goal is your complete satisfaction in maintaining your data availability. Unitrends Support Services will be there any time you need our assistance to keep your business running smoothly.
